The Design League main logo

Contract for Concierge Services

Effective Date: April 6, 2025

These Terms & Conditions (“Agreement”) apply to all clients (“Client”) who engage Design League Co. (“Design League,” “we,” or “our”) for on-site event planning concierge services (“Services”). By booking or using our Services, you agree to the terms outlined below.

SERVICES PROVIDED

GENERAL ADVICE & CONSULTATION

  • Unlimited email / online messaging correspondence.
  • Access to our 24/7 AI-powered chat for frequently asked questions (currently in development)
  • Up to (3) 90 minute calls with a professional Design League planner (not your day-of coordinator if your upgrade includes one, but they will pass all information along to them).

EVENT CONCEPT & DESIGN

  • Creation of a design board for each of the following aspects of your event where applicable:
  • Inspiration
  • Fashion & Style
  • Ceremony (weddings only)
  • Cocktail hour
  • Reception
  • Design Details
  • One (1) revision of each board based on your feedback.
  • Recommendations for design components, including rentals, linens, pillows, signage, props, favors, swag, lighting, flowers, cocktail napkins, aisle décor, china, stemware, and silver.
  • Ensure that your design concepts are clearly communicated to design-related vendors through a production guide.

BUDGET DEVELOPMENT & MAINTENANCE

  • Use of our proprietary AI-powered event budget software to create and maintain your budget, and track payments.

ORGANIZATION TOOLS & PLANNING SERVICES

  • Access to your My Vendors Page where you can organize all of your vendor-related documents in one place.
  • Use of our proprietary AI-powered timeline builder to create and manage your event timeline, with advice from our concierge service
  • Creation of a vendor contact list.
  • Creation of an event floor plan for each guest space.

VENDOR SELECTION & MANAGEMENT

  • Using our proprietary algorithm and vendor-client matching marketplace, we provide you with personalized vendor recommendations that fit budget and taste, including, but not limited to venue, photography, videography, officiant, florist, rentals, musicians, performers, transportation, lighting, sound / AV equipment, caterering services, bar services, tuxedo rental, hair and make up, specialty services, cake baker, and anything else we can help you with.
  • Provide vendors with detailed timelines, instructions, schematics and pictures as appropriate.

GUEST SERVICES

  • Negotiate room rates and contract terms with hotels.
  • Monitor guest bookings.

PERSONAL ASSISTANCE

  • Design League will provide you with e-mail, text, or chat guidance with sensitive issues that may arise with respect to family, budget, bridal party or vendors.
  • E-mail support from your day-of coordinator starting 60 days before your event.

STATIONARY ASSISTANCE

  • Provide recommendations for vendors to supply invitations, rsvp cards, envelopes, menus, escort cards, programs, and maps that meet your budget and taste.
  • Assist with invitation wording and how to address invitations.
  • Provide etiquette advice relating to guest lists and invitations.

REHEARSAL MANAGEMENT

  • If requested, organize and lead event rehearsal including processional and recessional line up for up to 1 hour (more time can be added for an additional charge of $75 per hour).

EVENT DAY MANAGEMENT & INSTALLATION

  • You will be introduced to your day-of event coordinator 60 days before your event.
  • One event planner will provide up to 10 hours of service on your event day.
  • Your planner will require (2) 10 minute breaks and (1) 30 minute break during their time at your event.
  • Additional event assistants can be added for $75 per hour each.
  • Assist wedding party, family and guests as needed.
  • Oversee all installation of event; ensure everything is set up according to specifications.
  • Greet wedding vendors as they arrive and receive deliveries.
  • Ensure that your vendors arrive on time and set up according to your specifications.
  • Direct décor setup at ceremony site, cocktail hour site, and reception site.
  • Provide Emergency Kit – aspirin, energy bars, mints, sewing kit, etc.
  • Facilitate the wedding ceremony if needed.
  • Check for any items necessary to properly conduct the ceremony.
  • Properly line up processional and cue musicians.
  • Place table numbers, menus, place cards, favors, toasting glass, and serving set per your instructions.
  • Set up simple escort cards and escort card table décor (complicated setups will require additional staff at the discretion of Design League).
  • Set up guest book.
  • Keep event running smoothly and on time.
  • Organize and conduct all set up and tear down per your instructions.
  • Ensure venue is cleaned on time and pursuant to venue contract.

THINGS YOUR DESIGN LEAGUE COORDINATOR CANNOT DO

  • Meet with you more than 60 days before your event. Prior to that our Design League concierge is happy to assist with questions.Handle pets
  • Babysit children
  • Make, reheat, serve, set out or transport food of any kind
  • Move a cake
  • Steam or press clothing
  • Make or set up floral arrangements (happy to move small arrangements in close proximity without need for a car or cart)
  • Make announcements
  • Set up, turn on, or monitor AV equipment, speakers, playlists, mics, etc.
  • Bus dishes, glasses, food, or trash
  • Transport more than will fit in 2 suitcases to the event
  • Take anything home after the event or store any items for you
  • Drive you or your guests
  • Set tables (your caterer or venue should do this)

TRAVEL FEES

A flat travel fee of $500 / day will apply when the event ends at midnight or later.

INDEPENDENT VENDORS & OVERALL BUDGET

While Design League will recommend vendors, clients understand that they contract directly with vendors. Vendors are not in any way affiliated with Design League. We operate as independent entities in every way and Design League is not responsible for any vendor wrongdoing or breach of contract. Design League also does not guarantee a specific overall event cost.

DISPLAY RIGHTS

Design League reserves the right to use photographs, vendor credits, and names from your event for promotion, display, advertisement, Internet, or other publications. Design League will give written credit when pictures from professional photographers are used.

ADDITIONAL TERMS OF USE
By engaging Design League’s concierge services, the Client also agrees to the general Terms of Use governing the Design League platform, available at www.designleague.co/TsAndCs.

In the event of any conflict between this Agreement and the platform Terms of Use, this Agreement shall govern with respect to services rendered under the concierge package.

LIABILITY POLICIES

Design League will not be held responsible for damages or losses of any kind, mental anguish, or failure to deliver a promised item or service due to problems caused by the weather, acts of terrorism, disasters (manmade, or natural), death, illness and unforeseen or random acts of nature. Clients hereby agree that, to the fullest extent permitted by law, Design League, and its consultants, partners, agents and employees, shall not be liable to Clients, whether jointly,

severally or individually, in excess of the compensation paid to Downey Street Events under this Agreement as a result of any act or omission not amounting to a willful or intentional wrong, or, for any and all injuries, claims, losses, expenses or damages whatsoever arising out of or in any way related to the event or this Agreement from any cause or causes including but not limited to Design League’s negligence, errors, omissions, strict liability, breach of contract or breach of warranty.